Support

Finflow offers flexible customer support options.

From the evaluation stage to production, we are available to assist you every step of the way. With extensive experience in the financial services sector, our consultants have the knowledge and expertise to develop solutions to solve your business challenges.

Our Premium production service offers 24 hour support to make certain that critical production issues are resolved immediately, regardless of your business location.

Responsive

You need answers fast to keep up with fast moving markets, which is why you receive same day responses to all your inquiries.

Market Knowledge

Our staff has years of experience on trading floors and large financial institutions, and can answer all your detailed financial and technical questions.

Flexible

On-site or remote, via email or phone, our support staff is ready to provide you with the answers you need. Online reporting tools give real-time status of all your Finflow issues.

Experience

Ensure everyone working with Finflow has the best possible experience.

Cost-effective Support

A few clients have taken a pragmatic approach to support and have benefited from us providing a multi-tier support service; this has a tariff based on coverage and call-out time. In practice, most systems need vital support at start of day and at close, when the Traders need to send their prices to the Settlement systems. In addition to this, we provide special support at month-end and year-end. From this flexible approach, a client can secure economies.